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SHIPPING & PAYMENT

 

SHIPPING POLICY

  • DI$COUNT UNIVERSE ships worldwide with DHL Express
  • Delivery can be anticipated at around 3 to 5 business days from date of shipment
  • Shipping costs $20 USD per item, with each subsequent item being $10 USD, to anywhere in the world
  • The Studded Jackets are $40 USD flat rate to ship globally - but no other product is priced above the $20/$10 flat rate
Please see full details below:

We ship worldwide from our International Warehouse located in the Southern Hemisphere. DHL Worldwide Express is our courier of choice as they deliver to most locations in 3 - 5 business days from shipment date. DHL does not allow us to ship to PO Boxes, thus if a PO Box is listed as your delivery address we will have to email you to organise an alternative address for your order. This slows down the processing and shipping procedures immensely so please ensure a PO Box address is not listed for your order.  

We endeavour to process your order within 24-72 hours and will alert you via email when your purchase has be shipped and is traceable. 

To anticipate your order's delivery please trace the parcel using both DHL website of your delivery country or the tracking link we will email to you once your order has been processed and shipped.  

If your order has taken any longer than the stated delivery times please check the tracking details of the parcel and feel free to email us at help@discountuniverse.com.au stating  your order number and a contact phone number and we will help where we can. If you email us within this period, it may take up to 72 hours or more to respond. Most of the time you will find the package will turn up, and once it has been shipped and we receive a tracking number - the responsibility is out of our hands, any further disputes must be taken up with DHL and Paypal. Patience is a virtue and shipping is not instant. We ship three times weekly.

ORDERING FROM THE DI$COUNT SUPERSTORE

Before making the decision to purchase from the DI$COUNT $UPERSTORE, please make sure you have read all details, checked all measurements and inspected all photos of your chosen item/s. The quantity display has to be at either 1 or above for that specific item if it is in stock. If there are multiple sizes available, please select your size, and continue to your shopping cart by clicking the ‘BUY!’ button. This will then place the item in your cart. This will not however reserve your item as other customers while browsing at the same time as you, will be able to place the same item in their cart too. The customer who checks out and pays first, gets to buy the item. If by chance, the system fails, and allows you to go through with payment for the item even though another customer has already paid for it, we reserve the right to cancel your order. Please read our order cancellation policy for more information.

PAYMENT POLICY At this point, we are only accepting PAYPAL payments. Paypal ensures the protection of both you as a buyer, and us as a seller. As all monetary transactions will be made through this system, DI$COUNT will not have access to any of your financial information.

CREDIT CARD PAYMENTS

Paypal also allows customers to complete payment with Credit Cards. This is possible if your Credit Card is linked to your Paypal account, or if proceed through the checkout as a Paypal 'Guest' 

PAYMENT SECURITY & PRIVACY

DI$COUNT is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured under all circumstances. We will never pass on, sell, or swap any of your personal details with anyone. We use this information to identify your orders, and personalize your shopping experience with us – your information will be used for YOU only. As all payment transactions will be made via Paypal, your financial information will stay under the protection of the Paypal system.

 

CHARGES:

MINIMUM COST: standardised shipping charge for all orders : $20 for the first item and $10 for every additional item unless otherwise stated on the listing. 

INTERNATIONAL CUSTOMS

DI$COUNT UNIVER$E cannot anticipate taxes applied by overseas Customs Offices. Any additional taxes, fees, tariffs, import duties and surcharges levied by destination countries are the sole responsibility of the customer. DU cannot determine the amount, if any, that will be charged so please check with Customs in your country to ascertain any additional charges prior to purchase. Please be aware that this is a legal requirement out of our control. If you refuse to pay the customs of your country it will be returned to us at our expense and we will be forced to charge you the return fees from the refund of the original purchase price.

Please ensure a correct phone number is listed on your order as on rare occasions shipments can be held at customs until the recipient pays the the Import Taxes due. If customs or DU cannot get in contact with you your parcel will be returned to sender and we will have to invoice you again for return shipping or cancel your order. 

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